Frequently asked questions FAQ

Shipping cost is €10,00 with a minimum order of €50,00. The minimum order amount is € 50,00

With a minimum order of €120,00 the shipping is free! 

You can pay with Paypal, Satispay or a common credit card.

To use your discount code you must be registered to the site, once logged in you can proceed with the insertion of the discount code in the shopping cart display phase, in the moment before confirming the payment. 

Once the order is received, it is processed by the following 24h/48h, excluding Saturday and Sunday. 

Yes of course, you can place an order even if you are not registered.

No, you can pay by Credit Card, Paypal or Satispay

Yes, you can return or cancel the order. Through the following link you can find the clauses necessary for the right of withdrawal.

No, because the discount codes/coupons are not cumulative.

On some products with already active promotion it is not possible to implement an additional discount. In addition, products where it is not possible to apply an additional discount are visible in the specific tab of the individual product.

If you have doubts about which product is right for you, you can send an email to our research and development department r&[email protected] that with the support of our Biologist will help you choose. Otherwise, you can take advantage of the free service ProAction recommend accessible from the following link

If the payment did not go through and if you did not receive the email confirming the transaction, you can proceed with a new order. What was not successful will be cancelled by us.